Privacy Policy

NOTICE OF VIDEO SURVEILLANCE

Data Controller:

Bledrose hotel d.o.o.

Cesta svobode 26, 4260 Bled, Slovenia

Email: hotel@bledrose.com

Phone: +386 (0)4 579 6000

Units where video surveillance is conducted:

• Bledrose Hotel, Cesta svobode 8, 4260 Bled
• Beestro Bled, Cesta svobode 8a, 4260 Bled
• Vila Podvin, Mošnje 1, 4240 Radovljica

Purpose of personal data processing:

Video surveillance is conducted to ensure the safety of individuals, protect property, and prevent vandalism, theft, violence, and other harmful incidents. It is intended to enhance the security of employees, guests, and visitors and to protect the legitimate business interests of the controller.

Legal basis for personal data processing:

Point (f) of Article 6(1) of the General Data Protection Regulation (GDPR), which permits the processing of data based on the legitimate interests of the controller, and the provisions of the Slovenian Personal Data Protection Act (ZVOP-2), in particular Article 76.

Areas under surveillance:

Video surveillance is carried out in publicly accessible areas within the operations of the listed units:

– building entrances,

– parking areas,

– access roads,

– reception areas,

– common interior spaces (e.g., hallways, dining areas, entrance lobbies).

Video surveillance is not conducted in areas where it would constitute a disproportionate intrusion into individuals’ privacy (e.g., hotel rooms, restrooms, changing rooms).

Personal data retention period:

Video recordings are stored for a maximum of 30 days from the date they are created, unless a security incident occurs. In such cases, recordings are kept as long as necessary for the implementation of procedures by competent authorities. After the retention period, the recordings are automatically deleted in a way that prevents restoration.

Recipients of personal data:

Only authorized persons of the controller and, where necessary, contractual processors (e.g., security service providers, technical maintenance companies) have access to the recordings, in accordance with a data processing agreement.

Exercise of data subject rights:

Individuals have the right to access their personal data, to request restriction of processing, to object to processing, and to request erasure if the legal conditions for such rights are met.

Access to recordings is granted only upon written request, which must include the exact date, time, and location where the individual believes they were recorded. The controller may allow access to or provide a copy of the recording only if the individual can be clearly identified and if it is technically feasible to protect the identities of other identifiable persons in the footage.

It is not possible to request correction of a recording, as video footage cannot be altered. Likewise, the right to erasure and data portability does not apply if there are legal reasons for retention or technical limitations.

Complaint to the supervisory authority:

If an individual believes their rights have been violated, they may file a complaint with the Information Commissioner of the Republic of Slovenia:

Dunajska cesta 22, 1000 Ljubljana

Email: gp.ip@ip-rs.si

Website: www.ip-rs.si

Obligation to provide data:

By entering an area under video surveillance, the individual automatically provides their image. If an individual does not wish to be recorded, entry into the monitored area is not permitted, as video surveillance is carried out continuously and without exceptions.

Privacy policy

Bledrose Hotel hotelska in turistična dejavnost d.o.o protects and respects your privacy.

Bledrose Hotel hotelska in turistična dejavnost d.o.o., Cesta svobode 8, 4260 Bled, Slovenija, represented by procurator Aleš Grašek, protects all obtained data pursuant to the applicable Slovenian law and European regulation and law. The personal information obtained will be used to establish contact, for direct marketing purposes (periodic newsletter) and for monitoring anonymous analytics to improve your user experience.

The purpose of these rules and all provisions is to ensure the observation of all cogent GDPR rules and other applicable data protection law, and especially the following basic principles related to personal data processing:

• that personal data are processed lawfully, fairly and in a transparent manner in relation to the person to whom the personal data relate (the principle of lawfulness, fairness and transparency);
• that personal data are collected for a specific, explicit and legitimate purpose and not further processed in any way that does not comply with these purposes (the principle of purpose limitation);
• that the processed personal data are adequate, relevant and limited to what is necessary in relation to our processing purpose (the principle of data minimisation);
• that the processed personal data are accurate or updated (the principle of accuracy);
• that the processed personal data are stored in a form that allows the identification of individuals to whom these personal data relate for no longer than required for the purpose of processing (the principle of storage limitation);
• that personal data are processed in such a way that appropriate safety of the personal data is ensured, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures (the principle of integrity and confidentiality).

The user may at any time request us to stop using their personal data by sending an e-mail to the address hotel@bledrose.com. The user may at any time request insight into their personal data processed by us, and request the data controller to supplement, correct or delete the data. The personal data will be carefully stored and protected to prevent any unauthorised disclosure to unauthorised persons. We will use and process the obtained personal data and data about your residence pursuant to the provisions of the Personal Data Protection Act. We will ensure the required safety measures and process the personal data only for the specified purpose. The Cookie Policy enters into force on 25 May 2018 and may be amended or supplemented at any time. Any amendments of the Cookie Policy will be published as soon as possible on this web page.

We obtain personal information through your identification when using our services or when making purchases, and when you contact us by e-mail, telephone or by letter. We can obtain information through forms on social networks, when using our website or in any other way used by you to submit your personal data to us.

How we process your data and why

We use your name, surname, address and other contact information, such as your e-mail address or phone number, to: communicate with you, answer your questions or prepare offers and contracts. This is required if we wish to send you an offer or the product you order (e.g. a gift certificate) or contact you with questions about your usage of services. Before and after using the services at our hotel we will send you an e-mail to inform you about the details of your booking or obtain feedback about your stay so we can further improve our services for you. To obtain the best price and remain informed about our offer, you will receive our news and best offers by classic mail, e-mail or SMS messages. We are allowed to send you customised offers based on your consent which you can revoke at any time and based on your interest and services purchased in the past. To do whatever we can for you, we record information such as: your wishes for a view from the room, your choice of floor or any other special preference, and any negative experience. Only by means of this obtained information that helps us to understand your wishes and needs and to adapt our services, can we sign a contract with you and offer you the products and services you requested. We (anonymously) analyse purchases and services used, of course in a way that makes it impossible to view or identify the identity of individual persons. As required by law, we report daily about our guests and accommodations to the Agency for Public Legal Records and Related Services (AJPES) and report temporary residence registration in case of a stay at our hotel and the verification of your age/majority.

You can obtain the information about your personal data at any time and check the processing and lawfulness. You can demand a correction or deletion of your data at any time. Your rights in relation to your personal data can be obtained only by you; any other person may obtain these only based on your written authorisation. For any information please write to: hotel@bledrose.com